Belltech Services can provide a technical information solution for your business:
- Training
- Technical writing
- Editing and reformatting
- Quality Assurance
- Procedure auditing
- Information design
View our before and after examples
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Training
Preparing employees when they become involved in the workplace makes good business sense regardless of whether it is a first-timer new to the business or a seasoned employee doing refresher training.
Belltech Services specialises in training and resource development:
- PMA08 Certificates II, III and IV
- Process Safety Awareness Course
- The Basics of Technical Writing Course
- The Basics of Technical Report Writing Course
- Process Specific Training Workbooks
Refer to the Training and Resources page of this web site for further information
Technical writing
Belltech Services can help your business:
- We can develop new technical documents
- Revise and rewrite existing documents
- Make technical information usable
Technical information such as:
- Operating procedures
- Maintenance procedures
- Business policies and procedures
- Operating strategies
- Work instructions
- Process, user and training manuals
- Training guides, competency workbooks
- Competency assessments
- Presentations - training / inductions / process overview
- eLearning - for information or training purposes
Editing and reformatting
Belltech Services can help your business make use of current resources:
- Edit, check, and/or report on in-house technical material (hardcopy or electronic)
- Reformat, edit and check existing information (so that it is usable and up-to-date)
- Design and provide user friendly templates that conform to your document control principles
Quality Assurance
Usable technical communication relies on accuracy, concision and usability. If your information is not accurate or it is wordy then it is likely your people will not use it.
Technical information problems include:
- Poor information layout
- Wordiness
- Ambiguity
- Assumed knowledge, or missing information
- Passive writing
Belltech Services can review your information and file a detailed report on their quality, usability and vulnerability, and recommend problem solving solutions.
Procedure auditing
We use our qualification, experience and QA approach to audit your existing procedures.
We can report on problems, issues and recommend a solution.
Procedure problems include:
- Wordiness
- Ambiguity
- Assumed knowledge, or missing information
Difficult to read, poor layout or at worst incorrect procedures can affect safety, operational and process integrity, and equipment and systems integrity.
Information design
A hardcopy procedure or pages of information might not be the best or the most effective method of communication for a given situation.
Belltech Services can develop an information plan to determine the best way to get your message across to your employees or clients:
- Identify the primary and secondary audience
- Determine the purpose of the information
- Report and recommend the most effective method of communicating the information
- Flowcharts, procedures, training guides, manuals, reports, presentations, web-based packages...
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